who we are

» Who We Are


Steve Dickie established Outcome Delivery Consulting (ODC) Ltd in 2010 to provide consultancy services to clients focused on change leadership, programme management, capability development, business transformation, benefits realisation and cost rationalisation to achieve successful outcome delivery.

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what we do

Outcome Delivery Consulting


We deliver outcomes successfully.

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our vision and mission

Our Values


To delight clients by delivering outstanding outcomes … We provide Actionable insights and measureable results

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Recent Case Studies

Our Services

  • Successful Benefits Realisation with AOD

    Successful Benefits Realisation with AOD

    • Preparing Better, Leading Brilliantly
    • Delivering Projects and Programmes Smarter
    • Harvesting Benefits on Schedule

  • Coaching & Capability Development

    Coaching & Capability Development

    • Flexible Style in Supporting Clients
    • Partners in Training; Formal Accreditation Options
    • Range of Toolkits for Sharing and Coaching

  • Specialist Advisory Services

    Specialist Advisory Services

    • Change Leadership Coaching
    • Project and Programme Management
    • Change Management
    • Stakeholder Management and Communications
    • Programme and Project Governance Audits
    • PMO Control Process Set Up or Repairs
    • Independent Benefits Challenge Reviews
    • Portfolio Optimisation and Flexible Working
    • Process Simplification and TOM Design
    • Creating Shared Services


Since the first time I met Steve he has talked my language – simple and straight forward. We recently embarked on 4 game changing projects which Steve very quickly grasped, and then got down on paper a plan to deliver. I underestimated the stakeholder management part that Steve would play in getting the affected teams on board. The transformation programme is ahead of schedule, on budget and also now attracting positive attention from elsewhere in the group.

Personally Steve is a brass tacks kind of person who can communicate at the board level one minute and at the front line the next adapting his approach to suit the circumstances. He is very driven, knowledgeable and starts every project with the end in sight, utilising his very simple but effective Assured Outcome Delivery (AOD) approach, he cleverly sets measurable targets for some un-measurable things. He is also well networked and respected by his peers and is someone I would have no problem recommending to do a similar exercise – just not till the one he’s working on for me is finished!

Dave Bruce
Balfour Beatty PTD

Based on my own experience, I would recommend Steve for his grasp of the bigger picture, his ability to enthuse those around him and his determination to consistently deliver against clients expectations.

Christine McLaughlin
Chair of CIPFA Scotland

I have no hesitation in providing Steve with a first class reference.  Over 4 years I formed a view of Steve as an intelligent, professional, dedicated and hard working individual. During his time with Capgemini, he performed the role of Consulting Manager, responsible for the development of a significant (multi-million £) public sector advisory business, on-going management of key accounts, client care and delivery management.  Steve’s reliable performance, tenacity and can-do attitude earned him high regard by me and fellow managers.  One of the key attributes he displayed within this role was his ability to form strong, trusted relationships with clients, and gain respect and support from colleagues.

Stephen Farrell
Partner, Ernst & Young

I worked with Steve on a number of assignments. Steve is passionate about what he does and focuses 100% on achieving positive results for his client. He is tenacious in pursuit of the desired outcomes. He has a ‘can-do’ type of attitude and always addresses challenges head-on.

Ian Persechino
Director - Consulting at PwC Australia

Steve has an exceptional eye for detail and that coupled with a terrific work ethic and exceptional stakeholder engagement skills meant that as a Subject Matter Expert working with his Transformation Programme we enjoyed a level of customer engagement and co-operation with the client groups that was second to none, making the project work both more effective and smoother to deliver. A significant asset to any programme

Russell Simpson
Director at Information Innovations Ltd

Steve’s ability to build and lead high performance teams is second to none. Based on a strong commercial drive to win Steve builds both solid, trusted, relation with customers as well as with colleagues. I have had a fun time with hard work and long days where we shared numerous laughs for the necessary stress reliefs. Steve is a fine person to work with and is a reliable experienced executive.

Remi Tops
Chief Technology Officer BNV Mobility at Egis Projects

Steve’s approach in Benefits Realisation challenged the way our client team engaged in defining the benefits available to staff and customers alike from Glasgow’s city centre office modernisation programme. The benefit projections that resulted from this work identified the wide spectrum of opportunities available to Glasgow City Council which could deliver savings over and above the initial property running cost savings envisaged

Duncan Mackison
Managing Director Serco Defence

Steve worked with us to develop our strategy to embed more mature benefits management practices. He leveraged his years of experience in the field to drive innovation in our benefits realisation thinking and help us develop plans. He provided coaching in managing the change and valuable insight into the transition plan including the management of senior stakeholders. Steve is always approachable and happy to help providing strong guidance focused on delivering results

Neil McGregor
Portfolio Change Planning Manager Yorkshire Building Society Group

Having worked with Steve for almost two years through the bidding, mobilisation and transition phases of a complex public sector contract I cannot recommend him highly enough. Steve brings drive, enthusiasm and innovation to everything that he does. He was a major contributor to everything that we did and I personally learnt an awful lot from him. He also brought a unique combination of strategic vision, structure and process to change leadership and benefits realisation and without him the levels of success that we achieved would have been severely diminished. Steve builds confidence through competence with stakeholders at all levels

Matt Horridge
Commercial Lead at Balfour Beatty Workplace

Steve was an absolute pleasure to work with during his tenure at Cofely as Transformation Programme Director. He has excellent stakeholder management skills and is always willing to listen and continues to learn despite his wealth of experience. I would highly recommend Steve in his capacity of managing large scale change programmes.

Michael J Leah
Assistant Director Strategic Resources at North Yorkshire County Council

I have been impressed with the way Steve and members of the Outcome Delivery Network has brought real subject matter expertise to help our staff design improvements in how we support our customer and provide transaction support more efficiently. Steve helped us find and integrate consultants with significant Local Authority experience into our team to help us design our own improved processes. They were knowledgeable in good, and bad, practice, with war stories and lessons to help us choose a new way of working for our team. I have enjoyed working with a Consulting Partner who shares good practice in a way that allowed us to challenge and review how we operated in the past. His hard working and fun approach to business was key to developing strong Client relationships leading to considerable growth for our business.

In particular, I have enjoyed using Steve’s benefits realisation and Assured Outcome Delivery (AOD) innovations, like right to left planning, in deciding how to improve our budget reporting processes. This ‘lean planning approach’ shortened the time it took us to redesign this part of our service. His enthusiastic approach to running Transformation Mapping workshops and joint planning sessions with our clients has been important in developing strong relationships for the future.”

John Ritchie
Finance & Commercial Director, Your Homes Newcastle, ex Deputy Partnership Director / Finance Lead in Cofely


Our Clients